Refund policy
Refund & Returns Policy
At Covtrix, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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You must provide proof of purchase.
To start a return, please contact our support team at:
Please do not send your purchase back to the manufacturer without contacting us first. We will provide the necessary instructions for your return request.
Refunds
Once your return request is approved and the item has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method. Please allow your bank or payment provider additional time to complete the transaction.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at:
Please include your order number and photos or videos showing the issue so we can assist you as quickly as possible.
Order Cancellation
Orders can only be cancelled within a short period after purchase, before they enter processing and shipment.
Once an order has been processed or shipped, it cannot be cancelled.
Contact Us
If you have any questions regarding returns or refunds, please contact:
Email: support@covtrix.com
Thank you for choosing Covtrix.